Intercultural Business Communication Consulting

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Privacy Policy for IBCSuccess.com

Effective Date: October 10, 2025

Welcome to IBCSuccess.com. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use our website, services, and related features (collectively, the “Service”).

By using or accessing our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms here, please do not use our Service.

1. Definitions / Key Terms

To help explain things clearly, here are a few definitions:

  • Personal Data / Personal Information: Any information about an individual that can identify, directly or indirectly, that person (e.g. name, email, address, IP address).
  • Service: The website IBCSuccess.com and related features, tools, content, and offerings.
  • You / User: A visitor to or user of our Service.
  • Third Party: Entities that are not under our direct control (e.g. analytics providers, email marketing services, contractors).
  • Cookies / Tracking Technologies: Technologies such as cookies, web beacons, local storage, and similar tracking methods to collect usage data.

2. Information We Collect

We may collect and process the following types of information from or about you:

A. Information You Provide Directly

When you engage with our Service (for example, by registering an account, subscribing to a newsletter, filling in a contact form, making a purchase, or using other features), you may provide:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Payment or billing information (if applicable; note: see “Payments / Financial Information” below)
  • Other optional information you choose to provide (e.g. in surveys, comments, profile fields)

B. Automatically Collected / Usage Information

When you visit or interact with our Service, we may automatically collect certain information, including:

  • Device and browser information (e.g. browser type/version, operating system)
  • IP address
  • Time zone and locale
  • Pages you view, time spent on pages, click behavior, referring/exit pages
  • Browser or device identifiers (e.g. device ID, user-agent string)
  • Log data (server logs, usage events)
  • Cookies and similar tracking technologies

C. Information from Third Parties

We may also receive information about you from third parties, such as:

  • Analytics providers (e.g. Google Analytics)
  • Advertising or marketing partners
  • Payment processors
  • Social media platforms (if you login via social media)

We will combine such information with data we already hold about you (if any).

3. How We Use the Information

We use the data we collect for purposes including (but not limited to):

  • Providing, operating, and maintaining our Service
  • Processing your requests, purchases, subscriptions, or other transactions
  • Sending administrative communications (e.g. updates, security alerts)
  • Providing customer support
  • Managing account registration, authentication, and verification
  • Personalizing and improving your experience (e.g. customizing content, recommendations)
  • Analyzing usage trends and monitoring performance
  • Detecting, preventing, and addressing technical issues, fraud, or abuse
  • Marketing and promotional communications (only if permitted or as allowed by law)
  • Compliance with legal obligations (e.g. tax, accounting, recordkeeping, audits)

If we intend to use your data for any new, materially different purposes, we will notify you (e.g. via updates to this policy or by prominent notice) and obtain consent if required.

4. Legal Basis for Processing (if applicable)

If you are a resident in a jurisdiction with data protection regulations (e.g. EU / UK / California), our legal bases for processing personal information include:

  • Consent – where you have given permission
  • Contractual necessity – to perform an agreement (e.g. purchase, subscription)
  • Legitimate interests – for business operations, analytics, and internal uses (provided your rights do not override these interests)
  • Legal compliance – to satisfy legal or regulatory obligations

You have rights (depending on jurisdiction) including access, correction, deletion, restriction, objection, portability, and the right to withdraw consent. (See “Your Rights” below.)

5. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information we hold
  • Correction / Rectification: Request correction of inaccurate or incomplete data
  • Deletion / Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal or contractual exceptions
  • Restriction: Request limitation of processing in certain situations
  • Object: Object to certain types of processing (e.g. direct marketing)
  • Portability: Receive your data in a structured, machine-readable form
  • Withdraw Consent: Where processing is based on consent, withdraw your consent (without affecting processing before withdrawal)
  • Opt-out: From marketing emails or interest-based ads

To exercise these rights, contact us using the information in Section 6 (Contact Us). We may require verification before fulfilling requests. We will respond within the timelines required by applicable law.

You also may have the right to lodge a complaint with a supervisory authority in your jurisdiction (e.g. data protection authority).

6. Cookies, Tracking & Advertising

A. Cookies & Similar Technologies

We (and our third-party partners) use cookies and similar tracking technologies to collect usage data and improve your experience. These may be:

  • Essential / Strictly necessary cookies: Required for core website functionality
  • Performance / Analytics cookies: To understand site usage and trends
  • Functional cookies: To remember your preferences
  • Advertising / Marketing cookies: To deliver relevant ads or marketing communications

You may configure your browser settings to decline or restrict cookies. However, disabling cookies may affect how parts of our Service function.

B. Third-Party Analytics & Advertising

We may permit third-party analytics providers (e.g. Google Analytics) to collect information about your interaction with the Service. These third parties may use cookies, web beacons, or similar technologies. Their use of your data is governed by their privacy policies.

If we display advertisements (or run remarketing campaigns), third-party ad networks may collect information about your visits to other websites, to provide interest-based advertising. You may opt out of certain advertising tracking via industry opt-out tools (e.g., the Digital Advertising Alliance’s opt-out, your device settings, or local regulatory opt-out mechanisms).

7. Payments / Financial Information

If you make a purchase or subscription via the Service, we may collect payment or billing details (e.g. credit/debit card number, billing address). However:

  • We may not directly store or process full card data — instead, we rely on secure, PCI-compliant third-party payment processors (e.g. Stripe, PayPal) to handle card transactions.
  • We store transactional metadata (e.g. order ID, amount, date, purchaser’s name and contact) for our records, tax, refund, or audit purposes.
  • We retain payment / financial records consistent with applicable laws (e.g. seven years for tax purposes, if required).

8. Disclosure & Sharing of Information

We do not sell your personal information. We may share or disclose information in the following cases:

  • Third-party service providers / contractors: To perform functions on our behalf (e.g. payment processing, email delivery, analytics, hosting, customer support) under confidentiality obligations
  • Affiliates / business partners: When needed for operations, subject to confidentiality
  • Legal or regulatory obligations: To comply with legal processes, court orders, or government requests
  • To protect rights, safety, or property: In defense of legal claims, or to prevent fraud or abuse
  • Business transfers: In the event of merger, acquisition, restructuring, or sale of asset; then, your information may be transferred to the acquiring entity (under obligations to maintain privacy)
  • Anonymized / aggregated data: We may share aggregated or de-identified information that does not identify you individually

Where possible, we will require that third parties processing your data do so under security, confidentiality, and only for permitted uses.

9. Data Retention & Deletion

We retain your personal information only as long as necessary for the purposes for which it was collected, and in accordance with applicable laws and internal policies. Retention periods may vary by type of data (e.g. transactional data, account data, communications logs).

If you request account deletion or revoke consent, we will deactivate or delete your personal information, except where retention is required for legal, tax, or legitimate business reasons.

We take steps to securely delete, anonymize, or archive information when it is no longer needed.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • Encryption of data in transit (e.g. TLS/SSL)
  • Secure storage of data (e.g. encrypted databases)
  • Access controls and authentication mechanisms
  • Regular security audits, vulnerability assessments, monitoring
  • Employee training and confidentiality obligations

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11. International Transfers

Your information may be transferred to, stored, or processed in countries outside your jurisdiction (including the U.S.). When we do so, we will ensure that appropriate safeguards are in place (e.g. standard contractual clauses, reliance on lawful transfer mechanisms) to protect your rights and data.

By using the Service and submitting personal information, you consent to such transfers, processing, and storage.

12. Minors

Our Service is not directed to individuals under age 13. We do not knowingly collect personal information from children under that age. If we learn we have collected such information, we will take steps to delete it. If you believe we may have collected data from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically (for example, to reflect changes in legal or regulatory requirements or new features). When we do, we will update the “Effective Date” and post the revised version prominently on our website. Your continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this policy from time to time.

14. Contact Us

If you have questions, comments, or requests concerning this Privacy Policy or your personal information, please contact us at:

Intercultural Business Communication Consulting/IBCSuccess.com/IBCC
300 S. Main Street, Suite 212, Holly Springs, North Carolina 27540
Email: notice@ibcsuccess.com